Merchant Success Executive (EDC Sales Acquisition) - Sukabumi

Join BukuWarung, a leading fintech company revolutionizing digital financial solutions for MSMEs in Indonesia. We are seeking a dynamic and results-driven Merchant Success Executive (EDC Sales Acquisition) to expand our merchant network in Sukabumi, West Java. As a key player in our team, you will be responsible for acquiring and retaining merchants by providing exceptional customer service and driving EDC sales. This is an exciting opportunity to grow with a company that is at the forefront of Indonesia's digital financial revolution.

In this role, you will work closely with merchants to understand their needs and provide tailored solutions using our EDC (Electronic Data Capture) devices. You will leverage your sales acumen to identify and pursue high-value opportunities, while ensuring a seamless onboarding experience. With a focus on building long-term relationships, you will be the go-to person for merchants seeking support and guidance.

📋 Tanggung Jawab Pekerjaan

• Acquire and retain merchants in Sukabumi by identifying and pursuing high-value opportunities.
• Provide exceptional customer service to merchants, addressing their needs and concerns promptly.
• Drive EDC sales by demonstrating the benefits and features of our devices to potential merchants.
• Ensure a seamless onboarding experience for new merchants, including setup, training, and support.
• Build and maintain strong relationships with merchants through regular check-ins and personalized support.
• Monitor merchant performance and provide insights to drive growth and retention.
• Collaborate with the sales and marketing teams to identify and pursue new merchant acquisition channels.
• Stay up-to-date with industry trends and best practices to continuously improve our merchant success strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in sales, business development, or a related field, with a proven track record of achieving sales targets.
• Strong understanding of the fintech industry, particularly EDC devices and digital payment solutions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with merchants.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Familiarity with Microsoft Office Suite and Google Workspace.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a customer-centric mindset.

🛠️ Keahlian

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